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End Users & Workarounds
You’ve seen it. Managers fear it. Employees hide it. What is it? A manual workaround. You know, those spreadsheets stored on the desktop of the employee too frustrated with the new ERP system to use it. I found an excellent blog post by Brevard Neely on the site of Panorama Consulting Solutions which addresses this all-too-common phenomenon.
Here are the three tips they recommend to prevent users from depending on Excel spreadsheets:
1. Organizational change management . . . and lots of it.
2. Communicate the benefits of the ERP system.
3. Revisit user experiences with the system after the switchover.
The whole article can be found here.